We have completed the investigation of the service interruption in our San Jose POP this morning, Aug. 10/2018
From 10:07 AM - 10:40 AM PDT, and again from 11:17 AM - 11:29 AM PDT, one of our primary paths into our San Jose facility was impacted by severe network congestion. This had a negative impact on our systems attempting to deliver internal requests, and as a result caused some inbound calls and extension to extension calls to fail.
We have implemented measures to work around the affected paths in San Jose. We have also made appropriate changes to our systems to reduce impact in the event that congestion occurs again.
We apologize for the impact this morning. We know that voice services are a critical part of your business and Voxter is proud to be your provider.