Voxter Service Status
All Systems Operational

About This Site

This page provides information about the availability of our services, including any scheduled downtime or system maintenance events.

Vancouver POP   ? Operational
San Jose POP   ? Operational
Melbourne POP   ? Operational
Tokyo POP   ? Operational
Chicago POP   ? Operational
Voice API   ? Operational
Management Portal   ? Operational
Dedicated Voice Circuit Network   ? Operational
Notifications   ? Operational
eFax   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mitel Firmware Update Aug 21, 09:00 - Aug 22, 09:00 PDT
Hello!

The success team here at Voxter would like to inform you that on August 21, 2018, there will be a planned a firmware update for all Mitel telephones connected to our network.

The new firmware update includes bug fixes, security updates and introduces a new visual theme; no differences in functionality (aside from fixing some bugs!) are introduced.

The update will be available the morning of August 21, 2018, around 9am. Throughout the day, we encourage you to reboot your devices to receive the update as it fits your schedule. For those that don’t perform a manual reboot, we will be remotely triggering the upgrade process in small batches starting at 5PM Pacific Time. During the remainder of the week, our team will be manually restarting all the devices that have yet to receive the updated firmware. This will ensure that the entire network has received an update, Please note this will be done during the evening to help minimize any impact. And don’t worry, if a reboot request is received while you’re on a call, your phone will wait for your call to finish before restarting.

Our team has completed significant testing of this firmware on our network and can confirm stability and functionality is top notch.

Please see the below Knowledge Base article that includes the change list for the new firmware.
https://support.voxter.com/hc/en-us/articles/360000349220

If you have any additional questions or concerns regarding the update, please reach out to our team at support@voxter.com or via phone at +1-866-381-8647.
Posted on Aug 15, 16:35 PDT
Past Incidents
Aug 16, 2018

No incidents reported today.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Postmortem - Read details
Aug 10, 14:45 PDT
Resolved - We have seen no further issues in our San Jose POP. All routes are no normal, and our mitigation measures have worked effectively.
Aug 10, 13:52 PDT
Update - We have put in place some additional measures to mitigate the impact caused by this issue. We are continuing to monitor.
Aug 10, 12:18 PDT
Update - We are continuing to monitor for any further issues.
Aug 10, 11:35 PDT
Update - We are no longer seeing any issues impacting customers in our San Jose POP. We are continuing to monitor.
Aug 10, 11:05 PDT
Update - We are continuing to monitor for any further issues.
Aug 10, 10:50 PDT
Monitoring - We have implemented a work around the impacted routes. Functionality has been restored for our customers connecting to our San Jose POP. We are continuing to monitor the issue.
Aug 10, 10:50 PDT
Identified - We have identified a routing congestion that might be impacting the ability to complete calls. We have our network team working to resolve the issue as quickly as possible.
Aug 10, 10:43 PDT
Investigating - We are investigating an issue in our San Jose POP that is causing inbound calling for some customers to fail intermittently. We will post updates to this page as we know more.
Aug 10, 10:36 PDT
Completed - The scheduled maintenance has been completed.
Aug 10, 10:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 09:00 PDT
Scheduled - Voxter will perform gradual systems updates in our Global PoPs.
The works will take place during the following time windows:

Tokyo/Melbourne
Start time: 2018-08-10 09:00 AM PDT
End time: 2018-08-10 10:30 AM PDT

Change Log:

Aastra/Mitel Provisioner
Version: 1.12.3

Estimated Downtime: N/A

Changes:

Fixed keys not saving when some soft line keys were defined
Handle changing profile to non-profile in config templates API
Remove time zone code provisioning (limit to time zone name)

Foundry
Version: 3.1.3

Estimated Downtime: N/A

Changes:

Handle empty lines in provisioning CSV file
Fix demo account creation

PISTON Platform
Version: 4.1.62.9

Estimated Downtime: N/A

Changes:

Fix stats issue when calls timed out of queue and later re-entered the queue
Added remove queue call API
Modify timing of agent/call status changes when agents are answering callbacks (to be more sensible)
Resolved an issue where the End Wrapup function would cause incorrect stats after a callback call
Reduced redundant call stat updates in order to solve an issue with out of order stats → call stats no longer stuck in handled state
Resolved an issue with T.38 fax under certain carriers/circumstances
Aug 2, 15:53 PDT
Aug 9, 2018
Completed - The scheduled maintenance has been completed.
Aug 9, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:01 PDT
Scheduled - Voxter will perform gradual systems updates in our Global PoPs.
The works will take place during the following time windows:

London/Vancouver/San Jose/Chicago
Start time: 2018-08-09 10:00 PM PDT
End time: 2018-08-09 11:30 PM PDT

Change Log:

Aastra/Mitel Provisioner
Version: 1.12.3

Estimated Downtime: N/A

Changes:

Fixed keys not saving when some soft line keys were defined
Handle changing profile to non-profile in config templates API
Remove time zone code provisioning (limit to time zone name)

Foundry
Version: 3.1.3

Estimated Downtime: N/A

Changes:

Handle empty lines in provisioning CSV file
Fix demo account creation

PISTON Platform
Version: 4.1.62.9

Estimated Downtime: N/A

Changes:

Fix stats issue when calls timed out of queue and later re-entered the queue
Added remove queue call API
Modify timing of agent/call status changes when agents are answering callbacks (to be more sensible)
Resolved an issue where the End Wrapup function would cause incorrect stats after a callback call
Reduced redundant call stat updates in order to solve an issue with out of order stats → call stats no longer stuck in handled state
Resolved an issue with T.38 fax under certain carriers/circumstances
Aug 2, 15:50 PDT
Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.