Apr 27, 16:24 PDT
The provider's hardware has been replaced. We have been monitoring the affected link and have not observed any packet loss over the last 2 hours.
Apr 26, 22:37 PDT
Our provider has completed the emergency repair. Services have been restored to normal. We will continue to monitor the situation and provide updates as required.
Apr 26, 20:58 PDT
Our provider is performing a switch of the affected hardware between 8:40 and 9:00 PM Pacific Standard Time. Dedicated voice customer may experience up to 10 minutes of service disconnection.
Apr 26, 20:38 PDT
Our provider is currently performing repairs on the affected hardware.
Apr 26, 19:27 PDT
We are continuing to work with our upstream provider. No ETA has been given for resolution. We will continue to post updates as we receive them.
Apr 26, 17:21 PDT
We are continuing to work with the provider to triage an repair the issue. Impact is now only to dedicated voice circuit customers who may experience intermittent audio quality issues.
Apr 26, 15:32 PDT
The issue has been identified and a fix is being implemented.
Apr 26, 14:34 PDT
We are investigating an issue that is causing intermittent connectivity problems with the dedicated voice circuits.
Apr 26, 14:19 PDT